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Callbright
Callbright provides complete, real-time telephone communication management to help businesses optimize marketing investments and enhance customer relationships. Clients can track advertising effectiveness through telephone responses, record and monitor inbound calls, track outbound calls, and send broadcast messages. Additionally, training features provided through Callbright help establish accountability and improve the performance of personnel, leading to increased profitability. Its web-based solutions are practical and cost-effective, requiring no equipment or software installation, and allowing clients to connect to the solution from anywhere with internet access.
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Conversation AI
Conversation AI allows you to quickly and efficiently review all inbound and outbound calls within your CRM. Conversation AI creates full transcripts, summaries, and call outcome tags which are automatically added to the customer’s FOCUS profile at the end of every call. This allows you to focus on the task at hand — engaging with your customers to create lasting experiences – while revolutionizing how you handle phone calls and follow-up tasks within your CRM. -
True Retention™
True Retention combines exceptionally clean data and dealer-branded messaging to drive growth and retention. The targeted, two-touch communications are designed to reach and retain customers throughout the sales and service lifecycle. By taking the guesswork out of customer communications and eliminating missed opportunities, True Retention ensures your marketing keeps customers coming back and fosters lasting brand loyalty. -
eNewsletter
Reynolds’ eNewsletter service keeps you top-of-mind with both customers and prospects through a mix of general interest articles, service and sales promotions, and dealership updates. With custom, targeted content in a variety of topics, your dealership can build brand loyalty and keep customers coming back to you. -
Engagement AI
Engagement AI generates conversational text messages using AI to schedule a phone call or in-person appointment between the customer and salesperson. Engagement AI sends the first message based on the customer’s interest, answers any questions they may have, and guides them toward a meeting with your sales team. Your salespeople will be notified through FOCUS once the new lead has indicated true interest and schedules an in-person appointment or phone call. -
Text Messaging
Did you know the majority of your customers prefer text messaging over any other form of communication? In fact, text messages have a 98% open rate compared to only 20% for emails. With Text Messaging for FOCUS, employees can send text messages to customers and receive text alerts about specific customers. Your dealership can easily manage text messaging activity from your inbox and Traffic screens. Better engage your customers by communicating with them how they want to be communicated with. -
FOCUS
Accomplish your customer relationship management goals with FOCUS – FOCUS is a robust customer relationship management (CRM) system spanning across all dealership departments. BDC reps and salespeople can better manage every customer interaction while management can better track performance, train, and coach - all from a single tool. FOCUS automatically prioritizes tasks and follow-up actions based on a customer's likelihood to buy. It sends customers the right communication at the right time with results-based scheduling. It also allows the dealership to easily train employees with a simple interface designed specifically for their role.
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FOCUS Mobile
Better manage the car deal from “hello.” Use FOCUS Mobile, the mobile application for FOCUS, to coach salespeople of all skill levels and more effectively handle showroom traffic. This solution will improve your dealership’s sales process and give customers an improved buying experience. With geo-fencing technology, a built-in up system, sales step reinforcement, and real-time communication capabilities between the sales staff, FOCUS Mobile helps both sales managers and salespeople perform their daily duties and tasks efficiently and effectively. -
Pre-Screen
Know which vehicles and payment options your customers can afford from the start. With Pre-Screen, your dealership can pre-approve customers early in the sales cycle from FOCUS to tailor the sales approach, speed up the sales and f&i processes, and improve the customer’s buying experience. Use Pre-Screen to increase the number of qualified leads, improve your closing ratio, and decrease wasted time in the sales process. -
XtreamService
XtreamService digs deep into each customer’s profile, considering their transactional, behavioral, and demographic characteristics to find customers likely to buy regardless of — or in spite of — their equity position. Once we find your hottest leads, we help you craft offers they can’t refuse.
Privacy Policy
Online Privacy Policy for Reynolds-branded Websites
Scope of this Policy
This Privacy Policy generally applies to Websites that are specifically identified as belonging to The Reynolds and Reynolds Company (“Reynolds-branded Websites”), including this corporate Website, www.reyrey.com. This Privacy Policy also applies to Reynolds- branded Websites for particular Reynolds consumer technologies. Please note that those sites may also post their own privacy policies to describe information practices specific to their products and services.
We provide integrated technologies and services to our business customers, primarily vehicle retailers and manufacturers. This Privacy Policy applies only to personally identifiable information we collect on our own behalf; it does not apply to information we collect on behalf of our business clients or to data from our business clients who utilize our hosted applications.
Reynolds-branded Websites may display links to Websites controlled by other companies or organizations. Please be aware that Reynolds is not responsible for the privacy practices of those other parties or the content or operation of their Websites.
Collection of information from Reynolds Websites
Anonymous information
We monitor site traffic for administrative purposes—for example, to ensure smooth site traffic flow or to assess what pages on our sites are visited the most and by visitors from which countries or Internet Service Provider (ISP) domains. To do this, our Web servers aggregate the anonymous information that your browser automatically transmits anytime you are on the Web.
Personally identifiable information collected
On Reynolds-branded Websites, we collect personally identifiable information when you choose to provide it to us, including when you register to use a particular Reynolds consumer technology, submit an employment application, register for one of our services such as receiving any newsletters, register to receive informational materials about our products and services, send us a comment by email, or when you submit information at any step in the process of registering for services provided by us or in communicating with us in any manner. The types of information we may collect include contact information (such as name, address, email address, customer information and phone number), billing information, employment information and user account information as well as information about your interest in Reynolds' products, programs, and services.
Use of Information
We use your personally identifiable information to respond to your communication or provide the product or service you request.
We also use your personally identifiable information to send you information about other products and services that we believe may be of interest to you. We may share personally identifiable information with agents to assist us in providing our products and services. These agents and contractors are required to protect this information in a manner that is consistent with this Privacy Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for us.
Your Choices
As noted above, we may use the personally identifiable information we collect from you online to offer you products and services that may be of interest to you. If you would like to opt out of future promotional materials from us, you may indicate this preference by following the unsubscribe instructions at the end of email communications or emailing us at reynoldslearning@reyrey.com.
Disclosures for legal reasons
We may disclose individual information to comply with legal process, such as a subpoena or court order; to verify or enforce compliance with the policies governing our Website and applicable laws; to protect against misuse or unauthorized use of our Website; to protect, enforce, or defend our legal rights or property; or to protect the safety, rights, or property of our users.
Changes in ownership
Reynolds may decide to sell, buy, merge, or reorganize businesses to further strategic or business interests. Where a transaction of this kind involves disclosing personal information to prospective or actual purchasers, our practice is to seek appropriate protections consistent with our privacy policy.
Collection of information by third-party sites and sponsors
We sometimes may offer content such as, promotions, products and services that are sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the offering. We have no control over these third parties' use of this information.
Cookies
We may use cookies to save information about you when you are visiting a Website related to a Reynolds consumer technology to keep a list of the particular products or services you are interested in. We use this information to respond to you or provide the product or service you requested, or internally, to help us monitor Website traffic and improve our Websites.
Data security
We have in place safeguards to help prevent unauthorized access to and maintain security of information collected.
Changes to this Privacy Policy
If we make any material change to this Privacy Policy, we will provide notice on this page and on our corporate home page at www.reyrey.com.
Updated January 15, 2017
Contact Information
Email us at privsec@reyrey.com or contact us at
Legal Department
The Reynolds and Reynolds Company
6700 Hollister
Houston, TX 77040
Phone: 713-718-1800
Fax: 713-718-1474
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